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Gateway/Guides

Plain-English guides.

What to expect when water hits your home, what insurance actually covers, what to do in the first hour, what to do over fourteen days. Written by people who do this work, for people experiencing it for the first time.

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Two long-form guides.
More on the way.

Guide · 6 chapters

Water damage timeline: hour one to day fourteen

What happens during a water damage job, from the first call through the insurance handoff. So you know what to expect, and so you can spot anyone who tries to push something that doesn’t belong.

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Guide · 6 chapters

The insurance claim process, plainly

What every step of a water-damage claim actually means. Who’s responsible for what. Where claims usually stall, and how to keep yours from being one of them.

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Topics the guides cover

If you’re past the reading stage.

Guides are for understanding the process. When you’re ready for the actual response, here’s where each topic lives on the site.

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Carrier names and trademarks referenced on this site are the property of their respective owners. Gateway Water and Mold is not affiliated with, endorsed by, or a preferred contractor for any insurance carrier. We work alongside policyholders and their carriers on restoration claims; policyholders retain the right to choose their own restoration contractor.