St. Louis, MO · 24/7 Emergency Response
On-site in 90 minutes.
Plan-driven, not panic-driven.
Gateway handles water damage and mold remediation across the entire Greater St. Louis metro. We don’t tell you it’s mold because it looks like mold. We test, we plan, we write the insurance file your carrier actually wants, and we get there fast.
- 90minresponse
- 24/7live phone
- 145+5-star reviews
- BBBaccredited
What we promise
Three things that don’t change
from one job to the next.
01
90-minute response.
Twenty-four seven.
When your basement floods at 2 a.m., you don’t get a callback in the morning. We’re there in ninety minutes or less. Trucks pre-staged with extraction and drying equipment. Real ETA texts, not “between one and five.”
- Live phone, not voicemail
- Pre-staged extraction + drying trucks
- Crew dispatched the moment you hang up
02
We test before
we tear out.
Unless the damage is visible and obvious, we test first. Air-quality readings. Surface samples. Moisture mapping. Then a written scope built from that data, not from a hunch. The honest version: sometimes the test tells us less needs to come out than you feared. That’s the test doing its job.
- Air-quality + surface testing in-house
- Written scope before any demo begins
- We tell you what you don’t need to remediate
03
Insurance that
goes through
the first time.
We write the file your carrier wants, Xactimate-aligned scope, photos, line items, drying logs, moisture readings, equipment counts. No back-and-forth. No kicked-back claims. Stressful enough already; the insurance side shouldn’t add to it.
- Xactimate-aligned scope and pricing
- Photo + drying-log documentation built in
- Direct adjuster communication when you authorize it
“Our goal isn’t to take a bunch of money and tear things out of your home. Our goal is to be your partner in one of the most stressful situations of your life.”
How a job runs
Four steps.
Same every job.
-
01
You call. We answer.
Live phone, twenty-four seven, not voicemail. We confirm the situation, dispatch a crew, and tell you what to do (and not do) until we get there.
-
02
On-site in 90 minutes.
Uniformed crew, clean truck, equipment ready. Drop cloths down before we touch anything. Photo documentation starts the moment we arrive.
-
03
We test, then plan.
Moisture readings. Air-quality + surface samples where appropriate. Written scope-of-work that explains what we’re doing, why, and what we’re not doing.
-
04
Clean handoff to your insurance.
Xactimate-aligned scope. Drying logs. Photo documentation. Adjuster communication when you authorize it. Your claim goes through the first time.
Insurance
Trained on exactly
what your carrier wants to see.
We don’t just work with insurance. We’re trained on what every major carrier expects in a water mitigation file, and we deliver that file the first time. Scope, photos, line items, drying logs, moisture readings, equipment counts. No back-and-forth. No kicked-back claims. No months-long delays before your rebuild starts.
- Xactimate-aligned scope and pricing
- Photo + drying-log documentation built into every job
- Direct adjuster communication when you authorize it
- Track record of clean first-pass approvals
Service area
Built for the
St. Louis metro.
We cover Greater St. Louis end to end, the city, the county, and the surrounding suburbs. Same crew, same 90-minute response, same insurance fluency in every neighborhood we serve. Twenty-four seven.
City & inner-ring
St. Louis · Clayton · University City · Maplewood · Brentwood · Richmond Heights · Webster Groves · Kirkwood
plus the rest of inner St. Louis County
West, North & St. Charles
Chesterfield · Town & Country · Ballwin · Florissant · Hazelwood · Maryland Heights · St. Charles · O’Fallon
plus West County, North County & St. Charles County
Who we are
Not a new operator.
Gateway is run by the team behind AirSense Environmental, the BBB-rated indoor air quality and radon mitigation company that’s been serving St. Louis for years. Same owners, same crew, same standards. Over 145 five-star reviews on the AirSense side; we hold every Gateway job to that bar.
Water in your basement right now?
Live phone, twenty-four seven. We’ll be on-site in ninety minutes.