Gateway/Process
Our water damage response process.
The steps below describe the response, assessment, mitigation and documentation process. The specific scope and schedule depend on conditions at the property.
Step 01
Call & dispatch
Live phone, twenty-four seven for water damage in St. Louis
Tell us where water is present, the affected area and whether the source is still active so we can plan the response. Gateway performs moisture assessment and remediation; mold sampling is collected by an independent inspector or industrial hygienist and analysed by an independent laboratory.
Describe the loss clearly so the response team can prepare.
- Call the emergency line to request assistance
- We confirm the situation and discuss dispatch availability
- We tell you what to do (and not do) until we arrive
- Tell us if source repair or another trade is needed; confirm who will arrange it
Step 02
Arrive & assess
How the crew protects your home before equipment goes in
The crew assesses access and affected materials before selecting equipment. Ask how site protection, photographs, moisture observations and any ongoing source problem will be handled.
Assessment informs contamination controls and which affected materials may be dried or need removal. Discuss the findings and proposed scope before authorizing material removal.
Step 03
Plan, equip, dry
Written scope before any tear-out.
Review the written scope, materials and reasons for proposed work with the team. Confirm any urgent mitigation needs and ask questions before authorizing the work.
Equipment and containment are selected for the conditions and agreed scope. Confirm the monitoring arrangements and access requirements with the team.
Material condition and moisture observations inform whether drying or removal is appropriate.
Step 04
Dry, monitor, hand off
How moisture readings document drying progress
Monitor affected materials and document progress against suitable drying goals. Material type, meter scale and comparison readings matter; one percentage cannot establish dryness across different materials.
Confirm equipment removal, cleanup and the final documentation included in the scope. Any reconstruction work needs its own agreed responsibilities and schedule.
- Monitoring schedule agreed for the project
- Available drying records included in the documentation
- Confirm the closeout documents and delivery format
- Ask the insurer about its review timetable; closeout documentation does not guarantee approval within a fixed period.
Why a defined water damage process matters
Call. We’ll walk you through step one right now.