Our process.
Same every job.

Live phone, twenty-four seven.

The first thing we want is information so we can dispatch the right crew with the right equipment. Three questions: what kind of water (clean, gray, contaminated), how big an area, is the source still active. Based on those answers, we send a truck-mounted extraction crew, a mold-testing tech, or both, with the gear that fits what you described.

Two minutes on the phone saves an hour on-site.

• Live answer, never voicemail, ever
• We confirm the situation and dispatch immediately
• We tell you what to do (and not do) until we arrive
• If you need a plumber, electrician, or board-up service, we can dispatch a partner alongside us

Drop cloths down before equipment.

Ninety minutes or less to most St. Louis metro addresses. The first thing on the floor isn’t an air mover, it’s a drop cloth, every time. Photos start before any work happens. Baseline moisture readings get logged on every affected surface. Source is contained if it’s still active.

Assessment determines water category (clean, gray, contaminated), affected area, and what’s salvageable versus what has to come out. We tell you that on-site, before any tear-out.

Written scope before any tear-out.

The scope of work is a written document, specific materials, specific reasons, Xactimate-aligned line items. You see it before any demo happens. If you have questions, we walk through it. If you want a second opinion, we’ll wait.

Once approved, equipment goes down: air movers and dehumidifiers sized to the moisture load, HEPA scrubbers if airborne contamination is a concern, containment plastic if mold remediation is in scope. Daily monitoring schedule set with you before we leave.

If readings say the wood will dry, the wood doesn’t come out. The test is a tool, not an excuse to bill demo.

Daily readings until equilibrium.

Monitoring visits each day until materials hit equilibrium moisture (typically 16% or below in drywall, 12% or below in wood). Equipment moved or added based on what’s drying and what isn’t. Photos updated each visit. Drying logs added to the insurance file in real time.

Once dry, equipment removed, area restored to a clean state, final documentation package delivered to you and your carrier. The mitigation closes; the rebuild scope (if applicable) starts.

• Daily monitoring visits (~20–30 min each)
• Real-time drying log added to the insurance file
• Final closeout package delivered as a single PDF
• Adjuster typically approves the file in 3–5 business days after closeout